After years of rapid growth, a professional services firm’s catering operation was in need of reinvention. The food offer was no longer fit for purpose, and the coffee offer didn't meet the expectations of the younger workforce. The catering team was convoluted, and the overall experience was inconsistent.
Vacherin won the tender to consolidate and elevate the service. We streamlined the entire operation under one financial and operational framework. Working with a specialist London coffee roaster, we introduced a premium coffee programme with new machines and regular training for consistency. The food offer was revamped, focusing on nutritious, energising options to support long working hours. A new serviced restaurant with call-order menus and a rotating street food option became a central feature, while in-house hospitality improved both quality and cost-effectiveness for senior meetings. The transformation was immediate. Catering is now a key part of the employee and guest experience.
Feedback from staff underscored the impact: "The concept and vision of what all our services should be is encompassed in this—it’s a different level."
Vacherin not only simplified the operation but significantly raised the standard of food and service on site.